Privacy Policy & Data Protection Policy

Lawzenta is a technology-based legal discovery, search, listing, and facilitation platform that enables users to search, explore, and connect with independent legal professionals. Lawzenta is not a law firm, does not provide legal representation, and does not render legal advice.

Any engagement, consultation, professional advice, representation, or fee arrangement entered into between a user and an advocate is strictly independent and directly between such user and advocate. Lawzenta is not a party to such professional relationship and does not control, supervise, or influence such engagement.

2.1 Personal Information

Lawzenta may collect personal information voluntarily provided by users, including but not limited to:

• Name
• Mobile number
• Email address
• Postal address
• City and location details
• Case or query details
• Advocate preference details
• Documents or information submitted through forms, chat, enquiry modules, or communication channels

2.2 Technical and Log Data

When you access or use the platform, Lawzenta may automatically collect technical and usage-related information, including:

• IP address
• Browser type and version
• Device information
• Operating system
• Referring pages
• Date and time of visit
• Pages viewed
• Usage patterns
• Platform interaction data

2.3 Cookies and Similar Technologies

Lawzenta may use cookies, tracking tools, session data, and similar technologies to improve user experience, understand traffic patterns, enhance platform performance, and remember user preferences. Users may disable cookies through browser settings, though certain functionalities may then be limited.

2.4 Voluntary Information

Any information submitted by a user through the website or platform is provided voluntarily. By submitting such information, the user acknowledges that they are doing so willingly and with full awareness of the disclosures contained in this Policy. Lawzenta shall not be responsible for the consequences of any information voluntarily disclosed by users through public or non-secure communication channels.

Users expressly consent to the sharing of their information with relevant advocates and service providers for the purpose of facilitating enquiries and communication.

Lawzenta may collect, use, process, and store information for purposes including, but not limited to:

• Enabling users to search, connect and engage with advocates
• Processing legal enquiries and service requests
• Facilitating communication between users and advocates
• Responding to user queries and support requests
• Improving platform functionality, design, and performance
• Maintaining records and internal administration
• Sending updates, notifications, reminders, or service-related communications
• Sending newsletters, promotional messages, or informational communications, subject to user preference
• Detecting fraud, misuse, abuse, or unauthorized activity
• Protecting legal rights and enforcing platform policies
• Complying with legal, regulatory, administrative, contractual, or law enforcement requirements

Lawzenta may share user information in the following circumstances:

4.1 With Advocates

Lawzenta may share user details, enquiry details, and related information with independent advocates for the purpose of enabling communication, handling enquiries, and facilitating professional engagement.

4.2 With Service Providers

Lawzenta may engage third-party service providers, vendors, hosting providers, analytics providers, communication service providers, payment service providers, CRM systems, and technical support providers to assist in operating the platform. Such parties may access personal data only to the extent necessary for providing their services and are expected to use such data only for authorized purposes.

4.3 Legal and Regulatory Compliance

Lawzenta may disclose information where required:

• By law
• By court order
• By regulatory authority
• By governmental authority
• In response to valid legal process
• To protect rights, safety, property, or legal interests of Lawzenta, users, advocates, or the public

4.4 Business Transfers

In the event of merger, acquisition, restructuring, change in ownership, business transfer, or sale of assets, user information may be transferred as part of such transaction, subject to applicable law.

Lawzenta may share limited user data with advocates for the purpose of facilitating enquiry handling and communication. Users expressly consent to such sharing.

Users expressly acknowledge and agree that information submitted on Lawzenta prior to formal and direct engagement with an advocate may not be privileged, protected, or confidential in the legal sense.

Lawzenta is only a platform and is not responsible for preserving advocate-client privilege between a user and an advocate. Users are strongly advised not to upload, disclose, transmit, or submit confidential, privileged, sensitive, strategic, defamatory, or highly personal information through public forms, open queries, chat tools, or preliminary communication interfaces.

Any information shared prior to formal engagement with an advocate is shared at the user's own discretion and risk. Despite reasonable safeguards, Lawzenta shall not be liable for unauthorized access, hacking, data loss, interception, system breach, cyberattack, or any other security compromise beyond its reasonable control.

Lawzenta does not act as a custodian of legally privileged communication.

Use of Lawzenta, including submission of queries, receipt of responses, browsing advocate profiles, or interacting with advocates through the platform, does not by itself create any advocate-client relationship.

An advocate-client relationship arises only upon direct and independent engagement between the user and the concerned advocate on mutually agreed terms. Lawzenta does not create, control, supervise, or guarantee such relationship.

Users are responsible for:

• Ensuring that the information provided is true, accurate, and up to date
• Avoiding submission of false, misleading, defamatory, unlawful, or infringing content
• Refraining from uploading confidential or privileged information unless they choose to do so at their own risk
• Maintaining the confidentiality of their own login details, passwords, and devices

Lawzenta shall not be responsible for consequences arising from inaccurate, incomplete, outdated, or improperly shared information supplied by users.

Lawzenta takes reasonable and appropriate technical, operational, and administrative measures to safeguard personal information against unauthorized access, use, disclosure, alteration, destruction, or accidental loss.

However, no method of transmission over the internet, electronic storage, or digital communication is completely secure. Accordingly, while Lawzenta strives to protect user information, it does not guarantee absolute security and disclaims liability for unauthorized access, hacking, data loss, interception, system breach, cyberattack, or any other security compromise beyond reasonable control.

Despite reasonable safeguards, Lawzenta shall not be liable for data breaches beyond its control.

Lawzenta may retain personal information, communication records, technical logs, enquiry details, and associated data for as long as may be necessary for:

• Operational purposes
• Platform administration
• Legal compliance
• Record keeping
• Dispute resolution
• Enforcement of rights
• Prevention of fraud or misuse
• Internal business purposes

Retention periods may be extended wherever required by law, regulatory requirement, contractual necessity, dispute, investigation, or legitimate business need.

Lawzenta is not intended for individuals under the age of 18 years. Lawzenta does not knowingly collect personal information from minors. If any parent or guardian believes that a minor has provided personal information to Lawzenta, they may contact Lawzenta, and reasonable steps may be taken to delete such information, subject to legal and technical feasibility.

If any user accesses Lawzenta from outside India, such user understands and agrees that their information may be collected, stored, processed, and transferred to India, where the data protection laws may differ from those of the user's jurisdiction. By using the platform, such user consents to such transfer and processing.

Lawzenta may process personal information on one or more of the following grounds, as applicable:

• User consent
• Performance of a contract or pre-contractual request
• Compliance with legal obligations
• Protection of legitimate interests
• Protection of vital interests
• Lawful business and operational requirements

Subject to applicable law, users may have rights regarding their personal information, including the right to:

• Access their information
• Request correction of inaccurate or incomplete information
• Request deletion, where permissible
• Request restriction of processing, where applicable
• Withdraw consent, where processing is based on consent
• Update communication preferences

Lawzenta may require reasonable verification before acting on such requests and may refuse or limit such requests where legally permitted or operationally justified.

Such rights shall be subject to applicable law, platform limitations, and operational feasibility.

Where processing is based on consent, users may withdraw their consent at any time by writing to Lawzenta. Withdrawal of consent shall not affect the lawfulness of processing already undertaken before such withdrawal.

Lawzenta may use contact information to send:

• Service updates
• Alerts and reminders
• Legal or platform-related information
• Newsletters
• Marketing or promotional content

Users may opt out of non-essential communications by following the unsubscribe mechanism provided or by contacting Lawzenta directly. Even where a user opts out of promotional communication, Lawzenta may still send important administrative or transactional messages.

Lawzenta may contact users and advocates via call, SMS, email, or other communication channels for service-related updates, enquiry follow-ups, platform information, and limited promotional or informational purposes. By using the platform or submitting their details, users and advocates consent to such communication. Users may opt out of non-essential promotional communication at any time, subject to operational and legal requirements.

Lawzenta may use or integrate third-party tools, software, plug-ins, analytics systems, communication services, social media widgets, payment systems, maps, forms, and external websites. The platform may also contain links to third-party websites or services.

Lawzenta has no control over the privacy practices, policies, or content of third-party services or websites and shall not be liable for the same. Users are advised to independently review the privacy policies of such third parties before sharing any information.

Lawzenta may include social media features and widgets hosted either by third parties or directly on the platform. These features may collect IP address, browsing details, and usage information and may place cookies or trackers necessary for their functionality. Use of such features is governed by the privacy practices of the respective third-party providers.

Lawzenta does not intentionally engage in automated decision-making or profiling that produces legal or similarly significant effects on users without human oversight. However, certain automated tools or technical systems may be used for routing enquiries, spam detection, analytics, fraud prevention, platform functionality, or user experience improvement. Any automated routing or matching of enquiries does not constitute recommendation or endorsement of any advocate.

Lawzenta strives to maintain accurate and updated records, but does not guarantee that all data held by it will always be complete, accurate, or current. Users are requested to promptly notify Lawzenta of any corrections or updates required in relation to their information.

While Lawzenta endeavours to adopt secure communication channels, online transmissions are inherently subject to risk. Users are strongly advised not to send confidential, privileged, time-sensitive, or highly sensitive legal material through open web forms, general emails, chat tools, or non-secure communication channels unless they knowingly choose to do so at their own risk.

Any legal information, articles, responses, general content, educational material, blog content, or informational resources made available on Lawzenta are intended solely for general informational purposes. Such material:

• Does not constitute legal advice
• Does not constitute legal opinion
• Does not create an advocate-client relationship
• Should not be treated as a guarantee of any legal result or outcome
• Should not be treated as conclusive evidence or a substitute for case-specific professional advice
• Does not constitute recommendation of any advocate or course of action

Users are strongly advised to obtain independent legal advice from a qualified advocate based on the specific facts and documents of their matter.

Lawzenta makes no representation or warranty, express or implied, regarding:

• The accuracy, completeness, or timeliness of information
• The availability or uninterrupted functioning of the platform
• The suitability, competence, conduct, or performance of any advocate
• The success, outcome, or resolution of any legal matter

To the fullest extent permitted by law, Lawzenta shall not be liable for any direct, indirect, incidental, consequential, special, reputational, exemplary, or punitive damages, or for any loss of data, income, profits, opportunity, goodwill, or business arising out of or in connection with:

• Use of or inability to use the platform
• Reliance on any content or information
• Communication or dealings between user and advocate
• Unauthorized access, technical failure, delay, interruption, or system breach
• Disclosure of information by users at their own discretion

Users remain free to seek alternative advice or second opinions from any other legal professional of their choice.

All information published on the platform, including but not limited to articles, FAQs, educational content, general responses, and legal insights, is non-binding in nature. Such material is not intended to operate as a legal determination, decree, adjudication, or enforceable assurance of any remedy or right.

Lawzenta is committed to handling personal information in accordance with applicable laws and regulations of India relating to privacy, data use, data protection, and lawful processing, to the extent applicable to the nature and scale of the platform subject to the nature, scale, and technological framework of the platform.

This Privacy Policy is drafted in the English language. Any translated version, if provided, is only for convenience. In the event of any conflict or inconsistency, the English version shall prevail.

This Privacy Policy shall be governed by and construed in accordance with the laws of India.

Any dispute arising out of or in connection with this Privacy Policy shall be subject to the exclusive jurisdiction of the competent courts at Mumbai, Maharashtra, subject always to the arbitration clause contained herein, where applicable.

Any dispute, controversy, or claim arising out of or relating to this Privacy Policy, including its interpretation, validity, breach, or enforcement, shall be referred to and finally resolved by arbitration in accordance with the provisions of the Arbitration and Conciliation Act, 1996, as amended from time to time.

• The seat and venue of arbitration shall be Mumbai, Maharashtra.
• The arbitration shall be conducted in the English language.
• The matter shall be decided by a sole arbitrator mutually appointed by the parties, failing which the arbitrator shall be appointed in accordance with the provisions of the Arbitration and Conciliation Act, 1996.
• The arbitral award shall be final and binding on the parties.

Nothing in this clause shall prevent Lawzenta from seeking interim, urgent, or injunctive relief before courts of competent jurisdiction at Mumbai. Lawzenta shall have the right to seek interim or injunctive relief before courts at Mumbai.

Lawzenta reserves the right to modify, amend, update, or replace this Privacy Policy at any time without prior notice. Any revised version shall become effective upon posting on the website or platform, unless otherwise stated.

Continued use of the platform after such changes shall constitute acceptance of the revised Policy.

By using Lawzenta, you acknowledge and agree that:

• You have read and understood this Privacy Policy
• You voluntarily provide information at your discretion
• You understand the limitations of confidentiality and online communication
• You agree to the collection, use, processing, sharing, storage, and retention of information as described herein
• You understand that Lawzenta is a facilitation platform and does not guarantee outcomes

If you do not agree with this Policy, you should discontinue use of the platform.

While Lawzenta adopts reasonable security practices, users acknowledge that no system is completely secure. In the event of any data breach, cyberattack, unauthorized access, or system compromise, Lawzenta shall not be liable for any loss, damage, or misuse of data beyond its reasonable control including third-party system failures, hosting issues, or external service disruptions.

Once a user connects with an advocate through Lawzenta and communication shifts to phone, email, messaging apps, or any external medium, Lawzenta shall not be responsible for any data sharing, misuse, confidentiality breach, or communication exchanged outside the platform.

Lawzenta does not guarantee uninterrupted, continuous, or error-free operation of the platform and shall not be liable for downtime, delays, or technical interruptions.

Users are responsible for ensuring that all information provided by them is accurate and up to date. Lawzenta shall not be responsible for any consequences arising from incorrect or incomplete information.

Lawzenta may use anonymized, aggregated, and non-identifiable data for analytics, research, improvement of services, and business purposes, without revealing personal identity.

Nothing in this Policy shall be construed as creating any fiduciary, advisory, or trust-based relationship between Lawzenta and any user.